Terms & Conditions

Online Shop Products

Please note we currently sell and ship our food and flower products within Australia only and do not make deliveries outside of Australia. Please note due to quarantine regulations we are unable to send products to WA. We accept returns for defective products only and in the case of a defective product confirmed by our staff upon receipt, are happy to exchange for another product, provide a gift card or refund for the amount of the product. Please note return shipping is the cost of the purchaser.

Accommodation & Event Bookings

Group Bookings

Please confirm final numbers, room lists, package upgrades or additional activities and dietary requirements 14 days prior to arrival.

Dietary Requirements

We can accommodate most dietary requirements if advised at the time of booking. All our local red meat is Halal. Whilst we take every precaution to prevent cross-contamination, dishes may contain allergen traces as all dishes are produced in the same kitchen with shared appliances.

Available Dates

Exclusive group bookings may be made year-round subject to availability, excluding our blackout period for harvest which runs from mid-October to mid-January each year (exact dates subject to crop timing). We ask that guests are made aware of potentially high temperatures in summer and that adjustments may be made to ensure guest comfort for bookings from October to March.

Payment Policy

Stay and Play Group and Event Bookings: 50% deposit due 60 days prior to guest arrival. The remaining 50% will be invoiced and due prior to guest arrival. Alternate terms may be individually negotiated upon request – credit applications will apply.

Escape Bookings: Full payment required at least 7 days prior to guest arrival.

Booking Policy

No refunds can or will be given in connection with circumstances arising beyond the reasonable control of Callubri Station eg. flight delays or guest failure to appear for accommodation. No refund can be given for any unused services or early departures. We strongly urge comprehensive travel insurance to cover clients for cancellations, medical emergencies, additional expenses etc.

• Any cancellations made 61 days or more prior to arrival; no cancellation fees apply.

• Any cancellations made 60 – 31 days prior to arrival; a 50% cancellation fee applies.

• Any cancellations made 30 – 15 days prior to arrival; 75% cancellation fee applies.

• Any cancellations made 14 – 0 days prior to arrival; 100% cancellation fee applies.

• No refund will be given for any unused services or early departures.

Please note we are located on a gravel road and may not be passable to some vehicles after significant rainfalls. For Stay and Play Group Bookings we are happy to provide a transfer service where possible. In the rare event that the road is cut by floodwaters we will provide a minimum 5 days’ notice and will endeavour to assist with suitable alternate accommodation options. A full refund will be provided.

Damages

Damages are the responsibility of the guest. Callubri Station and The Cocky’s Wife accept no responsibility for damaged or lost property. No refund will be given for any unused services or early departures.

Public Holiday Surcharge

Please note a surcharge of 20% will apply for all accommodation, event and tour bookings made on all NSW public holidays: (2025 Public Holidays TBC)